Terms of Service

Terms of Service

Last updated: November 2026

Important Notice

This website is a visitor guide. Tour and ticket links go to Viator or GetYourGuide, and room links go to Expedia through our partner Stay22; any booking is made there. Some links on this site are affiliate links: if you book through one of them we may earn a commission, and the price you pay is the same. We help you choose, but we do not sell or run any transfer, tour or hotel ourselves. Transfers and tours are run by local operators, and rooms by the hotels. This site is not El Calafate airport’s website: the airport’s own site is aeropuertoelcalafate.com, run by its concessionaire, London Supply S.A.C.I.F.I.

By following a booking link you leave this site; the booking is made with Viator, GetYourGuide or Expedia under that platform’s terms and the operator’s or hotel’s.

Bookings & Payment

  • Bookings are processed by the platform you choose (Viator, GetYourGuide or Expedia) and fulfilled by the tour operator or the hotel.
  • By completing a booking, you agree to that platform’s terms and the operator’s policies: Viator Terms of Use, GetYourGuide General Terms and Conditions.
  • Booking confirmations and vouchers are issued by the platform you booked with.

Cancellation & Refund Policy

Cancellation terms are set by the platform and the operator and are shown on each listing before you pay.

To cancel or modify a booking: contact the platform you booked with, using the details in your booking confirmation email.

Prices Shown on This Site

Prices, ratings and review counts on this site are copied from the listings, with the month they were checked next to them. A figure here in US dollars is the platform’s price at the time it was read. Operators change prices by season and by date. The price you pay is the one the platform shows at checkout.

Tour Operator Responsibility

  • The tour operator (not this website) is solely responsible for:

    • Running the tour safely and as described
    • The vehicles, guides and crew, the meals and drinks, and any fees included in a tour
    • Changes to the route and the places visited, and cancellations
    • Visitor safety and insurance
    • Handling complaints or problems during the tour

  • When weather, a flight change or a road closure gets in the way, the operator may move a transfer or a tour to another time or day, change it, shorten it or cancel on the day. Refund or new-date options follow the terms shown on the listing you booked.

Liability & Disclaimer

  • This website is a visitor guide that refers you to Viator and GetYourGuide. We are not liable for:

    • Tour quality, safety, or the accuracy of descriptions
    • Personal injury, illness, loss, or damage during a tour
    • Cancellations, delays, or changes made by operators
    • Disputes between customers and operators

  • Transfers and day tours in Patagonia depend on flights, roads and weather; pickup and drop-off times are set by the operator and may move with your flight. Tell the operator about medical conditions, pregnancy and mobility when you book. Everyone takes part at their own risk and must follow the operators’ instructions and keep to the check-in times.

  • The operator’s own liability terms apply as stated in its booking conditions.

Intellectual Property

Tour titles, descriptions, images and prices come from Viator, GetYourGuide and the tour operators. All trademarks and content belong to their respective owners.

Changes to Terms

We may update these terms periodically. Continued use of this site constitutes acceptance of updated terms.

Contact

Need to cancel or change a booking? Open your GetYourGuide or Viator confirmation email and use Manage booking, or log in at getyourguide.com or viator.com with the email you booked with. We can’t see or cancel bookings.

For booking-related questions, contact Viator, GetYourGuide or Expedia customer service via your booking confirmation.

For website inquiries: info@elcalafateairport.com